Refund Policy

This policy applies to services purchased from HosterSol (“we”, “us”). It forms part of our Terms of Service. Because many HosterSol plans are customized, any terms in your written agreement or order confirmation take priority over this policy where they differ.

2.1 If you are a new customer and cancel an eligible hosting plan within 30 days of your first payment, you can request a refund of the hosting fees you paid for that plan.

2.2 The period starts on the date of your first successful payment for that service.

2.3 The money-back period applies once per customer for each new service. It does not restart when you upgrade, downgrade or change plans.

Whether a service is refundable within the money-back window depends on what you bought:

The following are not refundable once purchased:

5.1 Renewal charges are not refundable once processed.

5.2 You can cancel before the renewal date to avoid being charged. We will remind you ahead of renewal where possible.

5.3 If you contact us promptly after an unintended renewal, we may review it case by case.

Service credits under our Service Level Agreement are applied to your account as credit and are not paid out as cash refunds, unless required by law.

If you prepaid for more than one billing period, a refund within the money-back period covers only the first billing period. After that, unused time is not refunded.

8.1 Cancelling stops future billing but does not automatically create a refund.

8.2 Back up your data before cancelling. After cancellation your data may be deleted. See our Terms of Service and Backups page.

1. 01

   Contact Support

   Use the Contact Support page or email us from your account email address.

2. 02

   Tell Us What You Need

   Include your account name, the service and the reason (optional but helpful).

3. 03

   We Review

   We check eligibility and reply with our decision and next steps.

4. 04

   Refund Issued

   Approved refunds are sent back to your original payment method.

10.1 Approved refunds go back to the original payment method.

10.2 We process approved refunds as quickly as we can. Your bank or card provider may need additional time to show it on your statement.

10.3 If you paid by a method that can't be refunded directly, we will agree an alternative with you.

Payment-processor fees that we can't recover, applicable taxes (where not refundable) and currency differences may be deducted from or affect the refunded amount. We will tell you before refunding.

Please contact us before opening a payment dispute with your bank so we can resolve it. Accounts with unresolved chargebacks may be suspended, and we may share information with the payment provider to respond.

We may decline refunds where there is evidence of abuse, such as repeated sign-ups and cancellations to obtain refunds.

We may update this policy. The version in force when you purchase applies to that purchase. Material changes will be announced on this page with a new “Last updated” date.

Questions about this policy? Contact Support or email support@hostersol.com.

Related policies: Terms of Service · Privacy Policy · SLA · Acceptable Use Policy