Privacy Policy

Welcome to HosterSol. This Privacy Policy explains how HosterSol ( “we,” “us,” or “our”) collects, uses, stores, shares, and protects personal information when you visit our website, create an account, purchase hosting or related services, or otherwise interact with us.

By using the HosterSol website or services, you agree to the practices described in this Privacy Policy. If you do not agree, please discontinue use of our website and services.

We may collect the following categories of information:

• Account and identity details, such as your name, email address, phone number, company name, and billing address.
• Service and technical information, including domain names, hosting configurations, IP addresses, server logs, and support ticket content.
• Payment and billing information processed through our payment providers (we do not store full payment card numbers on our servers).
• Communications you send us, including contact forms, quotes, newsletter subscriptions, and support requests.
• Usage and device data, such as browser type, pages visited, referring URLs, and approximate location derived from IP address.
• Cookies and similar technologies used to operate and improve our website (see Cookies below).

We use the information we collect to:

• Provide, provision, and manage hosting, VPS, domain, email, and related services.
• Process orders, payments, renewals, invoices, and account administration.
• Respond to support requests, quotes, and general enquiries.
• Send service notices, billing reminders, security alerts, and (where permitted) product updates or marketing communications.
• Monitor, maintain, and improve website performance, security, and user experience.
• Detect, prevent, and investigate fraud, abuse, or violations of our Terms of Service.
• Comply with legal obligations and enforce our agreements.

HosterSol uses cookies and similar technologies to keep the site functioning, remember preferences, measure traffic, and improve performance. Cookies may be essential (required for core features) or optional (analytics and experience improvements).

You can control or delete cookies through your browser settings. If you disable certain cookies, some website features may not work as intended.

We do not sell your personal information. We may share information only in these circumstances:

• Service providers who help us operate our business (for example payment processors, email delivery, infrastructure partners, and domain registries), under appropriate confidentiality obligations.
• Professional advisors, such as legal or accounting counsel, when reasonably required.
• Authorities or third parties when required by law, regulation, legal process, or to protect the rights, safety, or property of HosterSol, our users, or others.
• Business transfers, such as a merger, acquisition, or asset sale, where information may be transferred as part of the transaction subject to continued privacy protections.

We implement administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, or alteration. These measures include access controls, encrypted connections where appropriate, and monitoring of our systems.

No method of transmission or storage is completely secure. While we work to protect your information, we cannot guarantee absolute security.

We retain personal information only for as long as needed to provide services, fulfill the purposes described in this Policy, meet legal and accounting requirements, resolve disputes, and enforce our agreements. Retention periods may vary depending on the type of data and applicable law. When information is no longer required, we take reasonable steps to delete or anonymize it.

Depending on your location and applicable law, you may have rights to:

• Access the personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of your personal information, subject to legal or contractual retention needs.
• Object to or restrict certain processing activities.
• Withdraw consent where processing is based on consent (for example marketing emails).
• Request a portable copy of certain information you provided to us.

To exercise these rights, contact us using the details in the Contact Us section. We may need to verify your identity before fulfilling a request.

Our website may contain links to third-party websites or services that are not operated by HosterSol. We are not responsible for the privacy practices or content of those third parties. We encourage you to review their privacy policies before providing any personal information.

HosterSol services are intended for businesses and individuals who can form a legally binding contract. We do not knowingly collect personal information from children under 16 (or the minimum age required in your jurisdiction). If you believe a child has provided us with personal information, please contact us so we can take appropriate action.

HosterSol operates from Pakistan and may process information in locations where we or our service providers maintain facilities. If you access our services from outside Pakistan, your information may be transferred to and processed in countries that may have different data protection laws than your country of residence. Where required, we take steps to ensure appropriate safeguards for such transfers.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or business operations. When we make material changes, we will update the “Last updated” date at the top of this page and, where appropriate, provide additional notice. Continued use of our website or services after an update constitutes acceptance of the revised Policy.

If you have questions about this Privacy Policy or how HosterSol handles your information, please contact us:

• Email: support@hostersol.com
• Support: hostersol.com/support

Hostersol trades as HosterSol. For privacy-related requests, please include enough detail for us to identify your account and respond appropriately.