Acceptable Use Policy

1.1 This policy sets out what you may and may not do with services provided by HosterSol (“we”, “us”). It applies to all customers, resellers, end users and anyone you allow to use your services.

1.2 It forms part of our Terms of Service. If there is a conflict, the Terms of Service apply.

1.3 This policy isn't exhaustive. We may act against conduct that harms our network, our customers or others even if it isn't listed here.

2.1 You are responsible for everything done through your account, including content uploaded by your users and actions by anyone you give access to.

2.2 Keep your software, scripts, plugins and passwords secure and updated. A compromised site that sends spam or serves malware is a breach of this policy.

2.3 Make sure you own, or have permission to use, all content you host.

2.4 Follow the laws that apply to you and your users.

You must not host, store, publish, link to or distribute:

• Child sexual abuse material or any content sexualizing minors. This is reported to the relevant authorities without notice.
• Content that incites violence, terrorism or hatred against people or groups.
• Malware, ransomware, spyware, keyloggers, botnet controllers or exploit kits.
• Phishing pages, scam sites or sites impersonating others to deceive.
• Content that infringes copyright, trademarks or other intellectual property rights.
• Stolen, harvested or illegally obtained data, including lists of email addresses collected without permission.
• Content that is defamatory, harassing or invades privacy.
• Anything that facilitates illegal activity, including illegal gambling, counterfeit goods or the sale of prohibited items.
• Adult content where it is unlawful in your jurisdiction or ours.

You must not use our services to:

• Attack, probe, scan or attempt unauthorized access to any system, including penetration testing without permission.
• Launch or host denial-of-service tools, booter or stresser services.
• Run open proxies, open mail relays or anonymizing services that enable abuse.
• Mine cryptocurrency, unless your plan expressly allows it.
• Interfere with other customers' services or our network.
• Evade resource limits, billing controls, suspension or monitoring.
• Resell or share services without our written agreement or a suitable reseller plan.

5.1 We have a zero-tolerance policy on unsolicited bulk or commercial email.

5.2 You must not send spam from our network, or advertise a site hosted with us through spam (“spamvertising”).

5.3 Marketing email must be sent only to people who have opted in, and must include a working way to unsubscribe, honoured promptly.

5.4 You must not buy, rent or harvest email lists.

5.5 You must keep bounce and complaint rates within reasonable limits. We may apply sending limits or suspend outbound email if complaints put our IP reputation at risk.

5.6 You must comply with applicable email laws, such as CAN-SPAM, GDPR and local equivalents.

6.1 Don't forge headers, spoof IP addresses or falsify identity.

6.2 Don't distribute or use tools designed to break security or bypass protections.

6.3 Report security vulnerabilities you find in our services to abuse@hostersol.com rather than exploiting them.

6.4 We may suspend a service immediately when malware, spam or an attack is detected.

7.1 Shared and similar services share resources among many customers. You must not use resources in a way that degrades others' service.

7.2 Hosting isn't a backup or storage service. Don't use it as off-site storage for files unrelated to your website.

7.3 If you exceed fair use, we'll contact you where we can and ask you to fix it, or to move to a more suitable plan. We may limit or suspend a service that is harming others.

8.1 We respond to valid notices of alleged infringement under applicable law. Send notices to abuse@hostersol.com with: your contact details, a description of the work, the location of the material, a statement of good-faith belief, and a statement of accuracy.

8.2 We may remove or disable access to content that appears to infringe rights or violate this policy, and may pass on notices to the account owner.

8.3 Repeat infringers may have their accounts terminated.

9.1 Report abuse to abuse@hostersol.com with as much evidence as possible.

9.2 We review reports in good faith but can't promise a specific outcome or timeline.

We decide in our reasonable discretion whether this policy has been breached. We don't monitor customer content as a matter of routine.

1. 01

   Minor breach

   We contact you and ask you to fix it, or to move to a more suitable plan.

2. 02

   Compromised account

   Immediate suspension of the affected service, then help you clean it up.

3. 03

   Serious or deliberate

   Immediate suspension, content removal and/or termination.

4. 04

   Illegal content

   Immediate action, preservation of evidence and reporting to authorities.

5. 05

   Repeat breaches

   Termination and refusal of future services.

10.2 We may take other steps, including limiting resources, blocking ports or traffic, and removing content.

10.3 Fees paid are not refunded where a service is suspended or terminated for breach.

10.4 Suspension for breach doesn't suspend your obligation to pay.

If a service was suspended, Contact Support. Once the issue is resolved and we are satisfied it won't recur, we may restore it. Substantial clean-up work may be charged where agreed with you.

We may disclose information about your account to law enforcement or regulators where required by law or needed to protect rights and safety. See our Privacy Policy.

We aren't responsible for losses resulting from action we take in good faith under this policy. Our liability is governed by our Terms of Service.

We may update this policy. The current version is always on this page, and material changes will be announced here with a new “Last updated” date. Continued use means you accept the updated policy.

Questions about this policy: Contact Support or email support@hostersol.com.

Abuse reports: abuse@hostersol.com.

Related policies: Terms of Service · Privacy Policy · SLA